WHAT OUR CUSTOMERS SAY
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EVERYTHING
YOU NEED TO KNOW
From product use to shipping details—your key questions, explained.
What makes Activation Products different?
We use only pure, plant-based ingredients—no fillers, preservatives, or synthetic additives. Our formulas are backed by science and created with the highest standards for quality and integrity.
Where are your products made?
Can I take these products with other supplements or medications?
How do I get the most out of my products?
What is the return policy and how do I initiate a return?
Activation Products has a 60‑day return policy, you have 60 days after receiving your item to request a return. To be eligible, the item must be unopened and in the same condition that you received it. To start a return:
- Make sure you are within the 60‑day window.
- Reply to your order confirmation email indicating which items you wish to return.
- Securely pack the returning items to prevent damage during transit.
- Wait for instructions from the Returns Department on how to proceed.
Returns should be sent to:
Attn Activation Products, c/o Emilia Ferre, 15 Allen St Suite 201, Buffalo, NY 14202
How do refunds work and how long do they take?
Activation Products will notify you once they’ve received and inspected the return to let you know if the refund is approved. Once approved, a refund will be issued to the original payment method. When the refund is processed, please allow 3–5 business days for the funds to appear in your account. If more than 15 business days have passed since approval and you haven’t received your refund, contact them at support.ca@activationproducts.com
What are the terms of Auto‑Delivery subscriptions?
Subscription orders have a minimum 60‑day term. After the first 60 days, Activation Products requires 10 business days’ advance notice to cancel Auto‑Delivery subscriptions. This notice allows the warehouse time to prevent the next order from shipping. Adhering to this policy helps the company offer discounts for Auto‑Delivery. Some conditions may apply; placing a subscription order indicates a legally binding acceptance of these terms. For concerns, contact customer support.
What should I do if my order is damaged or defective?
Inspect your order upon receipt. If the item is defective, damaged or the wrong item, contact Activation Products immediately. They will evaluate the issue and make it right for you. Any product that has been opened should not be included in your return.
